Life Of A Case Manager

Life of a Case Manager

As a case manager, we are steadily finding the balance between office work and providing direct real-time service to our Veteran clients while out in the community. No day is the same as life happens, and we handle ongoing circumstances as they occur.  Working the Case We are present at the beginning stages when a Veteran is looking for permanent housing, but really step in after they are housed. It is unrealistic to expect someone to focus on other goals before their basic needs of shelter and safety are met. Once the Veteran is stably housed, we help the Veteran work through a housing stability plan and budget to ensure they are taking active steps towards maintaining their housing.  Case managers engage in regular contact with clients to ensure they are motivated and accountable to their goals. As a case management team, we talk daily so we can bounce ideas off each other and stay up to date with what is going on in each of our clients’ lives.  Building Relationships In order to provide the best service, we rely on community connections to local resources. We work closely with partner agencies to seek out the best possible connections to help the Veteran tackle upcoming needs and obstacles. These include the HUD-VASH through the VA, One Door, the Homeless Veterans Task Force, Burrell Behavioral Health, the Red Cross, OACAC, Veterans Upward Bound, and Harmony House. Community outreach helps us discover new resources and spread information about the program. We are always learning, training, and attending events to stay current in the world of Veteran affairs and ending homelessness.  Remi Anders, Home at Last Case Manager Ways to Help Your donations allow us to end homelessness for more people in our community. DONATE

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Meet Glendy, A Veteran Served By Home At Last

Meet Glendy, a Veteran served by Home at Last

Glendy is a 62-year-old Army Veteran from Riverside, IL. She spent about 20 years in Sacramento, CA before finding her way to Springfield over a year ago. Glendy became homeless in 2019 after fleeing an abusive and hostile environment. Finding Home at Last Glendy found Home at Last through a referral from the Department of Veterans Affairs. Within a month, she was able to move into her new apartment. Glendy likes her landlord and was happy to find a place that allows her Cocker Spaniel, Artemis, to stay with her. Working Towards Stability Once stably housed, Glendy worked with her case manager, Patrick Haenni, on goals that would allow her to maintain stability after the program ends. Patrick helped Glendy complete the paperwork for a housing choice voucher through the U.S. Department of Housing and Urban Development (HUD). Housing choice vouchers assist very low-income families, the elderly, and the disabled afford housing in the private market. “Patrick has made everything easy. When it came time to do the Section 8 paperwork, he was there to help me and take me to appointments."Glendy Glendy is living on a fixed-income. The housing choice voucher from HUD will allow her income to stretch farther to meet her basic needs. A Place of Her Own Glendy says she is still taking things one day at a time, “I’m bipolar. I’ve started a lot of things in my past that I wasn’t able to finish. Having a roof over my head—a place of my own—has been huge.” The support from Home at Last and HUD will allow Glendy to remain stably housed in her own apartment. “Glendy was a joy to work with as a case manager. She was always positive and upbeat about things and never gave up. Even when COVID-19 caused a temporary shutdown…

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One In Ten People Experiencing Homelessness Is A Veteran.

One in Ten People Experiencing Homelessness is a Veteran.

What is Home at Last? Home at Last is a program of The Kitchen Inc. that works to end Veteran homelessness in our community. Home at Last is funded by the Supportive Services for Veteran Families (SSVF) grant from the Department of Veteran’s Affairs. Who We Serve Home at Last serves very low-income Veterans and their families who are homeless or at risk of becoming homeless. We serve families in Greene, Christian, and Webster counties. More information about specific requirements can be found on our webpage or by contacting the office at (417) 225-7410. What We Do The focus of the program is housing stabilization. Home at Last provides individualized supports to help Veteran families rapidly secure and maintain permanent housing, which may include: Outreach to connect eligible Veterans with the programCase managementReferrals for other servicesAssistance in obtaining mainstream and VA benefitsRent assistanceUtility assistanceHousehold items We work with landlords to find housing options that are safe, affordable, and desirable to our clients. Partnering with landlords allows us to house Veterans who may have significant barriers to finding permanent housing on their own.Veterans exit the program when their housing crisis has been resolved and they are stably housed. Veterans are typically in the program for six to nine months. Ways to Help Your donations allow us to end homelessness for more people in our community. DONATE

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There Is No One True Face Of Youth Homelessness…

There is no One True Face of Youth Homelessness…

Michael was adopted internationally at age three along with his sister. Once in the United States, there was a clear divide between the attention his sister received and what he received from his family. Michael was severely abused by his mother and given age-inappropriate house chores, while his sister was spoiled and well cared for. As a preteen, Michael was sent from New York to a religious boarding school here in Missouri, while his sister remained in the home. When he turned 18, he asked his parents if he could come home to New York. Not only was he told “no, he could not come home”, he was given the option of receiving family assistance at an even greater distance of Arizona. Michael ended up angry and homeless, feeling rejected by a family that chose him and then abandoned him.   Finding Rare Breed Michael came to Rare Breed in 2013. He was 18 and had no vital records, no proof that he was a United States citizen, and no home. Adoption records and documents that should be submitted before a child turns 18 were not completed by his parents, and there was little hope that he could prove his citizenship on his own. On multiple occasions during Michael’s time with Rare Breed, Staff had to discourage him from job-seeking out of concern that he may be deported. He could not sign a lease if he could not prove his own identity. This young man needed help. He faced an uphill battle with substance abuse, trauma-based anger, and lack of family or community supports; but at Rare Breed, he found help. Motivated to use available services, he diligently worked to accomplish so much in the time he has been with us. In the last seven years, he has completed substance…

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Life As A Case Manager

Life as a Case Manager

Working as a case manager for Rare Breed is rewarding but not always easy.  When we first meet the youth, they are overwhelmed and scared by the circumstances of their lives. Most have been repeatedly told they are worthless and will never amount to anything until they believe the words others have said.  When we meet these youth, they may have mental and physical illnesses related to the repeated trauma they endure.  Medical help is not a priority for our youth, surviving the day is. Some may self-medicate with anything they believe will help them through that painful moment. Our hardest job is to break through the lack of trust life has instilled in our youth. We do that by listening when they talk. We also pay attention to what they say without words. When youth tell us their stories, we do not condemn, chastise, or ridicule anything that has happened to them. That is part of trauma-informed-care that helps our youth begin to heal. We Bring Support and Hope As our youth laugh with us, cry with us, and everything in between, they start to trust again.  Once that barrier breaks, we can provide case management they want and need. When we first meet with a youth, we provide resources such as food, clothing, hygiene care, birth certificates, Ids, and Social Security cards.  After an initial meeting, we provide case management by supporting the youth as they start to have hopes and dreams about what tomorrow might bring. Case managers take those fragile dreams and help the youth make plans for how they will turn them into reality.  Those plans always start with big, excited, energetic steps like “I’m getting a job, a car, a house, then I’ll be a millionaire.” We help the youth break down those initial…

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Rare Breed Youth Services Success!

Rare Breed Youth Services Success!

When I first came to Rare Breed, I tagged along with a friend who was dating a Rare Breed youth. I did not need Rare Breed services, but I quickly found friends, and became a “Breed Kid” myself. My dad would drop me off at Rare Breed and pick me up on his way home from work. Being a rural kid, I did not have much to do during the day, so many of my friendships were from here. I went to every “Life Skills” class and involved myself in every group. Face painting at Neighborhood Night Out, and back-to-school events that Rare Breed took part in, I was there. During those years, the Rare Breed staff were always there for me, helping me learn how to ask for help, how to help others without hurting myself, and how to give back to other youth through peer support. My Husband, Colton Hughes Colton needed the "Breed" more than I did. During that time, he was housed through The Kitchen, Inc.’s Transitional Living program. There, Colton was given access to Anger Management and Harm Reduction classes, as well as Narcotics Anonymous. He says that he learned his street etiquette from his peers. He states, “It doesn’t matter if you know how to be safe if you overdose alone…it takes a tribe to stay safe.” Even now, some friends are doing well, but some are gone. They always told us the statistics of who would make it out. Colton has now been 6 years sober. Colton and I work well as a couple! We sat through many relationship groups with other broken kids trying to figure out how to make life work. Both of us quote helpful information from Rare Breed to each other, creating accountability between us because we were both…

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